Chapter 1

Getting Started

Signing in for the first time, how your organization is set up, and finding your way around Flow Ledger.

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Chapter 2

Branches, Departments & Staff

Setting up your branch hierarchy, levels, departments, positions, and staff records.

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Chapter 3

Payment Requests

Requesting an advance or an expense reimbursement, submitting for approval, and disbursing an approved request.

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Chapter 4

Retirement Requests

Accounting for a disbursed advance — recording what was actually spent, and settling the difference.

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Chapter 5

Approval Workflows

Configuring approval chains for payment requests and retirements, and reviewing requests as an approver.

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Chapter 6

Cash Management

Tracking branch cash balances in the Cashbook, reconciling physical cash with Cash Count, and setting low-balance alerts.

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Chapter 7

Cost Codes & Currencies

Setting up the cost codes used to classify spend, and the currencies and denominations used across the system.

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Chapter 8

Roles & Permissions

Creating roles, assigning permissions, and understanding how branch access and the permission escalation guard work.

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Chapter 9

Reports

The full list of reports available in Flow Ledger, grouped by what they're for, and how to export them.

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Chapter 10

Settings

Branding, request defaults, retirement reminders, single sign-on, and the activity log.

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Chapter 11

Troubleshooting

Common issues with requests, disbursements, and approvals — and how to reach support when you're stuck.

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